Your questions about our luggage lockers in Paris
Are the lockers cleaned regularly?
Our lockers, as well as the premises are cleaned and disinfected several times a week by our maintenance staff.
What are you opening hours?
We are open from 8 AM to 10 PM 7 days a week.
How can I book my locker?
You can book your locker only via our website www.citylocker.paris.
Is there any delay to respect for booking?
You can book online 24/24 - 7/7. You must book as soon as possible to be sure to get a locker.
Is my booking a 24 hours booking?
No, your booking is valid from 8:00 am to 10:00pm.
What are the prices ?
The daily price is 12.00 € or 15.00 € per locker for one day (8:00 a.m. to 10:00 p.m.) depending on the date and location.
(rates subject to variation during exceptional events)
For reservations of several days the prices are decreasing. Some days benefit from promotions, going down to 2 €/day.
What is the size of the locker?
The size is:
- Feet: 1.57 x 2 x 2.79
- Inches : 18 x 24 x 33.46
- Centimers : 48 x 61 x 85
This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20 cm / 21.5 x 13.5 x 7.5 inches).
Be sure to check the size of your luggage before booking. There will be no refund.
Is there a maximum weight?
Maximum weight 30 kgs (66 pounds)/locker.
Can I get a refund for my reservation if I have COVID-19?
We remind you that the fact of having contracted COVID (or any other disease) does not constitute a reason for reimbursement, in accordance with our General Conditions of Sale.
Can I get a refund for my reservation or postpone my reservation to a later date?
As indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement.
Are my luggage covered by an insurance?
They are by an insurance that covers certain incidents occurring to Luggage (material damage to the Luggage and its contents, breakage, loss/destruction, theft) that may arise during storage, to the exclusion of all other incidents and according to our general terms and conditions of sales.
This insurance is valid for the duration of the rental, from the closing of the locker assigned when booking to the reopening.
The maximum amount of support of €1,500 per locker.
When do I receive my code to enter city-locker and to open my locker?
The codes are sent to you by email and text message (SMS) when your booking is confirmed.
The security of your luggage is an essential point for us. Our stores impose reinforced access control, using 2 independent codes (entrance door and locker).
For maximum security, these access codes are changed every day, even if your reservation covers several days.
When can I collect my luggage?
You can enter as many times as you want during the day of your booking, from 8:00am to 10:00pm. You do not need to pay again.
I have lost my code; what can I do?
How many days I can book?
You can book as long as you want.
I have not received my code by mail, what can I do?
1. Please check your SPAM folder in your mailbox. If you can not find it, please go to step 2.
Please give us the following information :
- Lockers store name or address
- Your name
- Reservation date
- Mobile number