F.A.Q.

Your questions about our luggage lockers in Paris

Are the lockers cleaned regularly?

Our lockers, as well as the premises are cleaned and disinfected several times a week by our maintenance staff.

What are you opening hours?

We are open from 8 AM to 10 PM 7 days a week.

How can I book my locker?

You can book your locker only via our website www.citylocker.paris.

Is there any delay to respect for booking?

You can book online 24/24 - 7/7. You must book as soon as possible to be sure to get a locker.

Is my booking a 24 hours booking?

No, your booking is valid from 8:00 am to 10:00pm.

What are the prices ?

The price is €9.00/day/locker for 1 day rent (8am – 10pm).

For rental up to 9 days the prices are the following :

Day 1 : 9€/day/locker
Day 2 : 4.5€/day/locker
Day 3 : 2€/day/locker

What is the size of the locker?

The size is:

Feet: 1.57 x 2 x 2.79
Inches : 18 x 24 x 33.46
Centimers : 48 x 61 x 85

This size is suitable for most suitcases. Be sure to check the size of your luggage before booking. There will be no refund.

Is there a maximum weight?

Maximum weight 30 kgs (66 pounds)/locker.

Are my luggage covered by an insurance?

They are by an insurance that covers certain incidents occurring to Luggage (material damage to the Luggage and its contents, breakage, loss/destruction, theft) that may arise during storage, to the exclusion of all other incidents and according to our general terms and conditions of sales.

Where can I find a city-locker?

Use this list or this map to find our city locker's addresses.

When do I receive my code to enter city-locker and to open my locker?

The codes are sent to you by email and text message (SMS) when your booking is confirmed.

The access codes are changed daily as well as the codes to open the locker to ensure the maximum safety and prevent your locker is used by someone else.