F.A.Q.

Your questions about our luggage lockers in Paris

Are the lockers cleaned regularly?

Our lockers, as well as the premises are cleaned and disinfected several times a week by our maintenance staff.

We are open from 8 AM to 10 PM 7 days a week.

You can book your locker only via our website www.citylocker.paris.

You can book online 24/24 - 7/7. You must book as soon as possible to be sure to get a locker.

No, your booking is valid from 8:00 am to 10:00pm.

The daily price is 12.00 € or 15.00 € per locker for one day (8:00 a.m. to 10:00 p.m.) depending on the date and location.


For reservations of several days the prices are decreasing. Some days benefit from promotions, going down to 2 €/day.

Size of the luggage lockers

The size is:

  • Feet: 1.57 x 2 x 2.79
  • Inches : 18 x 24 x 33.46
  • Centimers : 48 x 61 x 85

This size is suitable for most suitcases. Be sure to check the size of your luggage before booking. There will be no refund.

Maximum weight 30 kgs (66 pounds)/locker.

We remind you that the fact of having contracted COVID (or any other disease) does not constitute a reason for reimbursement, in accordance with our General Conditions of Sale.

As indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement.

They are by an insurance that covers certain incidents occurring to Luggage (material damage to the Luggage and its contents, breakage, loss/destruction, theft) that may arise during storage, to the exclusion of all other incidents and according to our general terms and conditions of sales.

Use this list or this map to find our city locker's addresses.

The codes are sent to you by email and text message (SMS) when your booking is confirmed.

The access codes are changed daily as well as the codes to open the locker to ensure the maximum safety and prevent your locker is used by someone else.

You can enter as many times as you want during the day of your booking. No need to pay again.

Please contact the hotline directly on +33 (0)1 44 59 84 04 in case of emergency, or otherwise via our contact form.


Please give us the following information :

  • Lockers store name or address
  • Your name
  • Reservation date
  • Mobile number

You can book as long as you want.

1. Please check your SPAM folder in your mailbox. If you can not find it, please go to step 2.

2. Please contact the hotline directly on +33 (0)1 44 59 84 04 in case of emergency, or otherwise via our contact form.


Please give us the following information :

  • Lockers store name or address
  • Your name
  • Reservation date
  • Mobile number

Please contact the hotline directly on +33 (0)1 44 59 84 04 in case of emergency, or otherwise via our contact form.


Please give us the following information :

  • Lockers store name or address
  • Your name
  • Reservation date
  • Mobile number
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